The Lorensen Auto Group is in the process of adding an experienced Service Manager in our Acura of Milford facility. Potential candidates should have a minimum of three to five years of experience with a proven record of success within a process driven environment. The individual can expect to work with a team of dedicated employees and a collaborative approach that encourages success amongst each member. Primary focus on developing employees to exceed client needs and expecations while acheiving company objectives. Please forward resume along with any documented performace for consideration.

WE OFFER:

• Major medical & dental insurance
• 401K matching plan
• Paid vacation/holidays

RESPONSIBLITIES:

• Oversee operations in an auto service unit to ensure compliance with quality standards
• Ability to estimate collision repairs
• Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
• Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
• Oversee the hiring and training of an effective auto service team
• Maintain accurate record of all accounts and relevant financial information
• Monitor inventory to regulate and ensure availability of required vehicle parts
• Ensure automotive service staff comply with environmental laws and regulations
• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
• Listen to client concerns and assist in addressing their issues and resolving challenges
• Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
• Assign and schedule work duties to auto service staff according to their skills
• Follow up customers to obtain feedback and ensure they are satisfied with received service
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry

QUALIFICATIONS:

• High school diploma or GED required
• 2 or 4 year college degree preferred
• At least 3-5 years of automotive service management experience 
• Must have experience with dealer management systems
• Desire to coach and train team to exceed their goals
• Excellent computer skills needed
• Excellent customer service skills
• Ability to be analytical, problem solve and multitask
• Self-motivated, enthusiastic presence in a team environment
• Strong written and communications skills
• Consistent and stable work history
• Must have valid driver’s license, and clean driving record